Williamson County adds mental health professionals to 911 calls

WILLIAMSON COUNTY, Texas (KXAN) — Residents in Williamson County experiencing mental health emergencies now have another option to seek help.

obtainable 24 hours a day and seven days a week, a mental health provider from the Bluebonnet Trails Community sets (BTCS) will be able to assist 911 callers experiencing mental health emergencies by a partnership with BTCS, emergency sets and the Williamson County Sheriff’s Office.

“Having mental health professionals on the 911 communications floor now allows the appropriate resources to be determined and sent,” Williamson County Sheriff Mike Gleason said in a press release. “This allows us to better target specifically which first responders are needed and makes resources obtainable for other calls.”

The Williamson County Commissioners Court approved mental health professionals to be additional to 911 calls in March. Residents calling 911 for an emergency will be offered help from emergency medical responders, police, firefighters and now mental health professionals. Mental health professionals on the call may also alert other emergency responders on what to expect when arriving at a scene.

“Having mental health professionals on the communications floor will be a tremendous resource to the first responders in the field,” said Chris Connealy, senior director of emergency sets for the county.

BTCS will also be following up with those who called for emergency assistance to connect them with mental health sets.

This service is not a replace the crisis hotline, as Williamson County residents having a mental health crisis should call Bluebonnet Trails directly at 1 (800) 841-1255.

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